Refund policy

St. James Supply Co. Refund Policy

1. Definitions

In these Terms and Conditions:

  • 'Goods' refers to physical products and merchandise sold by St. James Supply Co.
  • 'We/Us/Our' means St. James Supply Co.
  • 'Website' means www.stjamessupply.co
  • 'Customer/You' refers to the purchaser of goods from St. James Supply Co.

2. General Terms

2.1 These Terms and Conditions apply to all purchases made from St. James Supply Co. through our website.

2.2 We reserve the right to amend these Terms and Conditions at any time. Continued use of our website after changes constitutes acceptance of the updated terms.

3. Pricing and Contracts

3.1 All prices are in Australian Dollars (AUD) and include GST where applicable.

3.2 We strive to ensure all pricing information is accurate, but errors may occur. If we discover a pricing error, we will:

  • Contact you as soon as possible.
  • Offer you the option to cancel your order for a full refund
  • Process any necessary refunds to your original payment method

3.3 By placing an order, you confirm that:

  • You are legally capable of entering into binding contracts
  • You are authorised to use the payment method provided
  • Your purchase is for personal use, not commercial resale
  • All payment information provided is accurate and current

3.4 A contract is only formed when we issue an order confirmation with a receipt number.

4. Payment Methods

We accept payment via:

  • Visa
  • Mastercard
  • American Express
  • PayPal

All payments are processed securely at the time of order placement.

5. Returns and Refunds

5.1 Faulty or Incorrect Items

  • Contact us within 14 days of receipt
  • Email hello@stjamessupply.co with your order number and photos of the issue
  • We will arrange return shipping at our expense
  • Once received, we will process a full refund or replacement

5.2 Change of Mind Returns

  • Must be within 30 days of purchase
  • Items must be unused, unopened, and in original packaging
  • Original proof of purchase required
  • Return shipping costs are the customer's responsibility
  • A refund will be issued to the original payment method once received

5.3 Non-Returnable Items

  • Personal care items with broken seals
  • Hygiene products that have been opened
  • Sale items (unless faulty)
  • Gift cards

5.4 Refund Processing

  • Refunds will be processed within 5-7 business days of receiving returned items
  • Original shipping costs are non-refundable unless items are faulty
  • Refunds will be issued to the original payment method

6. Return Process

To initiate a return:

  1. Email hello@stjamessupply.co with your order number
  2. Include the reason for return
  3. Await return authorisation and instructions
  4. Package items securely with all original packaging
  5. Include your order number and return authorisation
  6. Ship to the provided return address

7. Product Quality Guarantee

We stand behind the quality of our products. If you're not completely satisfied with your purchase, please contact us within 14 days of receipt, and we'll work to resolve any issues.

8. Gift Cards

  • Gift cards are non-refundable
  • Cannot be redeemed for cash
  • Valid for 36 months from the date of purchase

9. Discretionary Rights

St. James Supply Co. reserves the right to:

  • Request proof of purchase
  • Inspect returned items before processing refunds
  • Refuse returns that don't meet our policy requirements
  • Make final decisions on refund disputes

10. Law

These Terms and Conditions are governed by and construed in accordance with the laws of Western Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Western Australia.

Contact Information

For all refund and return queries: